Thursday, August 13, 2009

Nokia service (?) quality (?)

I've been waiting for a v2 or v3 update for my E71 for months now - and still am.
As others have ... and already ranted about it (rightfully so).

Problem is, that I have an operator (A1) branded handset, which come with their own product code. Nokia has to release the update specifically for each product code.
Which is OK... and necessary, since the operators should have their say with what goes onto their branded devices[1]... Fair, fair.

Still, the A1 gave Nokia the OK to release months ago... But Nokia did not release or via the updater.

Only yesterday a version higher than v1 (300.21.12) showed up.

Nokia Software Updater, however, on Windows (v1.7.3... to be sure the latest) does not find the new update:

Still wants to keep me on 100.07.76...

So... I complained about it to Nokia...
Let's wait and see...
(mostly wait I guess)

[1] not the non-branded ones

1 comment:

Roman said...

One reaction after about an hour:

"Vielen Dank für Ihre Anfrage bei Nokia Care.

Innerhalb der nächsten 48 Stunden werden Sie eine Antwort auf Ihre Anfrage durch einen unserer Care-Mitarbeiter erhalten.

Wir wünschen Ihnen einen angenehmen Tag."

"Thank you for your inquiry with NokiaCare"
You will receive an answer to your inquery by one of the Care staff members within the next 48 hours.

Have a nice day"