Surprise

Today I finally managed to get my eCard to work as a citizen card ("Bürgerkarte") with more than just the federal tax online aplication ("Finanz Online").
I could - for the first time ever - access the federal pension plan application (PVA) as well.

It was not easy, and I really don't know what I did differently with the (I guess) 3rd approach, but it finally worked.
And now it seems to work stable, i.e. I could access the site and authenticate with my eCard a second time...

After only more than half a year of struggling.
Amazing.

Now that this is done, and now that I know my future pension ... it's time to retire :-)

Distracted eGovernment

So, this week Microsoft and our government[1] announced the "E-Government Browser"...

First of all, it's not a browser, just a browser plugin or toolbar. It does not add any functionality to anything. No new e-gov app... nothing.

Then, please make up your mind whether you want to call it "browser" or "explorer"... seems that Microsoft had their say with the naming here... "browser" (wrong as it is in the first place) seemed to be too generic a name for Microsoft, so they had to bring in "explorer" (as in "Internet Explorer") as well.

And by the way... WTF... it's just a toolbar with shortcuts to some Austrian e-gov and non-e-gov applications... I don't need that all the time around... wouldn't a simple link collection[2] with a proper easy-to-remember URL suffice.

And ... please... if at all you have to do this... why IE8 only?
And why in the same interview exclude the iPhone and Apple with a very bogus reasoning:

Wir möchten als Verwaltung selbst entscheiden, was wir an Inhalten dazufügen oder wegschalten können" , begründet Christian Rupp, Sprecher der Plattform Digitales Österreich
["We as the [federal] administration want to decide ourselves which content we want to add or remove", says Christia Rupp, spokesman for the platform "digital Austria"]

Well, then... where's the toolbar for IE7, Firefox, Opera, Safari, ...

Why not spend your time and efforts in getting the e-card to actually work?! Still does not work for me.

Why have anyone (in this case Microsoft) spend "a significant 5 digit Euro amount" ("hohen fünfstelligen Euro-Betrags") on this, instead of using the money for e-gov applications that work?

I wonder what the EU commission has to say about this, when they just forced Microsoft to open up the windows default browser installation with the browser ballot[3] and then one of their member states goes endorsing IE8 all over again.

*facepalm*

--
[1] OK, not the federal government itself but their "Initiative Digitales Österreich" - initiative [for a] digital Austria... same-same
[2] call it "portal" or "planet" if you like
[3] no, I don't like the ballot either

eCard still not working

Still no progress with accessing the pension and social security applications with my e-Card.

Federal pension plan (PVA) still gives a $fourletterword about the new Mocca client.

And Austria (or its government) still brags about being #1 in e-government.... yeah, right... 'course...

Update for eCard configuration for Oracle's Sun Ray

There's an update for the new Austrian eCards for the Sun Ray[1] Server... the 2010 card... you know, the one that does NOT work properly as a citizen card.

The update can be found and downloaded here on the Sun Ray User Group wiki.


--
[1] yes, they are called the Oracle's Sun Ray Clients now.

eCard problems continued

Well, the problems with my healthcare card (eCard) as an Austrian Citizan Card (Bürgerkarte) still continue.

1. My old card had problems, so it was replaced with a newer version last December...
2. Then the availabe citizen card software (Bürgerkartenumgebung) was not compatible with the new type of cards, and I was told this would be fixed in January.
3. It was not

However, now there is a new citizen card software called MOCCA: it is Java based (finally) and available through webstart...
Works quite well for the one application where I would not really require the Bürgerkarte: Finanzonline - the federal tax return/claim application. It does not require a citizen card login... but there it does work.

For applications that require the login, like my (federal) pension plan, it still does not work.

Error code 2006:
HTTP/HTTPS binding: Incorrect parameter encoding.

Seems that they are not ready for MOCCA yet (after about 2months).

Could someone out there please coordinate the government agencies? What about synchronized releases of obviously interdependent pieces of software?

New Austrian ecard still not a Citizen Card

So during my previous attempt to activate my national health card ("ecard") as a citizen card ("Bürgerkarte") I was told that this very most recent version of the ecard was not yet supported and I should check back in January.

Guess what I did today...

Well to cut a long story short, it still does not work.

Why did I even bother to try...
I've been working in the IT industry for the last 20 years now [1], always on - sort of - the production side: vendor, developer, ... never really on the consumer side...

So I should know what a vendor or developer means by saying "in January". It's rather like February 12th or so... and not January 18th... duuuh... should've known... been there...

So, if anyone cares to try this "in January", i.e. before 18-Feb-2010, just be so kind and post a comment with your results here.

--
[1] OMG...that long?

Austrian eCard vs Citizen Card

The Austrian Federal Government and their e-government guys really want to push the Austrian Citizen Card ("Bürgerkarte") for all online transactions.
One step to - allegedly - make getting your citizen card easier is the online activation for the public healh-card ("e card") almost every citizen owns.
Should be really easy:

• get your smart card reader (like the one I got, even subsidized for ecard holders)
• install the drivers
• install the citizen card SW
• log in to the one application where you already have a validated/trusted login, namely "finanz online", the online application for your (federal) tax declaration and (more importantly) returns.
• and from there you can activate your ecard as a citizencard.
  (if you will: extend the already established trust from finanz online to the new card)
  

Nicely summarized here.

Attempt #1:
My ecard already containt a PIN or some file, which did not allow the activation of the card.
Called the ecard hotline, was sent a replacement card. Very competent, very friendly.

Attempt #2 - with the new card:
Still got an error message...

Die Bürgerkartenumgebung hat bei der letzen Anfrage folgenden Fehler geliefert: Unbekannter Infoboxbezeichner. SESSION ID :

Searched the fora, found some entries, but no solution (other than re-install).

A-trust say, they don't care, because it's not their software... (very supportive, thanks)
However when you call the toll support number (1,09 EUR per minute, !!!) they are willing to help.

I told the call center agent (very friendly, very competent again) the error message, and he immediately went:

Agent: "Do you have a very new ecard?"

me: "yes, like 4 days old"

Agent: "One with the embossed braille printing on it?"

me: "yes, cause my old one did not work".

Agent: "Well the new one won't work either, because they changed the chip on it, and we don't yet support it. You have to wait until January."

me: "Ok. Thanks. But can you please have that info posted to a forum of FAQ?"

Agent: "Oh, good idea. I'll pass that on."

Still major hurdles... I simply cannot imagine my mother [1] going through that process.

So, still way to go for proper e-government in Austria.

--
[1] both my real mother, as well as the proverbial mother that appears in all technology problems.

Sun Ray and Austrian Smartcards

Together with a good customer and active member of our Sun Ray community we finally got the Austrian Quick cards (sort of a nationwide e-Purse solution for Austria) to work in Sun Rays.

So you can now use your Maestro (“Bankomat”), University Campus Card and other cards of the same type and layout as a Sun Ray token.

Together with the Austrian health care card (“eCard”) we can now claim “100% pop coverage” - as mobile operators do – for Sun Ray compatible cards. Great. I love it.

I'm still unsure how willing users are to actually use a payment card for IT authentication. I know that we don't read any data from the card other than the serial number, but does an end user trust IT equipment with their “money“?

Let's see over the next couple of months.

Here's the way to get it to work:

Download the two smartcard configuration files that Niki Waibel was kind enough to create:

AustrianECard.cfg for the eCard and AustrianQuickEPurse.cfg for the Quick card (or most likely both).

Store them to the /etc/opt/SUNWut/smartcard/ directory on your Sun Ray server(s), and place them on a prominent position with the probe_order.conf (they are #1 and #2 in my configuration here ;-) )

utrestart the Sun Ray Server to make it pick up the change, and voila, you should be able to use the new cards as proper and valid Sun Ray tokens.

Feel free to use it. Should you experience problems, just post a comment here.

Warning: a new Sun Ray Server software patch will most likely remove those files or overwrite the probe_order.conf.