eCommerce how NOT to...

I spent the last 30min of my online life ordering to tickets to a Toumani Diabaté concert in Vienna.

Now - I love to be able to do that online... but I think it would have been faster through a booking call center - that usually takes only 5minutes.

Walking through the order application took about 1-2 minutes per page -- but not user time, no. HTTP Response Time.
And the worst part - guess what...

The final message, where the final confirmation should appear was an asp error...
That's bad.

Real bad.