Friday, August 21, 2009

Nokia support is getting ridiculous

So last time Nokia support told me to "have some patience. The problem should be solved in the near future."
Wir bitten noch mal um etwas Geduld. Das Problem sollte sich naher Zukunft erledigen.
When today after a couple of days I inquired what they exactly mean by "near future" I was told they "could not give me more detailed information. In the near future means 3-4 weeks or more. We ask you for patience".

Wir können Ihnen leider keine genauere Auskunft geben. In naher Zukunft bedeutet 3-4 Wochen oder auch mehr.
Wir bitten um Geduld.
Just a reminder that first, they told me I was too stupid, and then that the website and the NSU database were just not in sync. Now the problem requires a couple of weeks (or possibly months) to be solved...

Just a reminder: the problem is to sync the information on the website with the NSU database requires 3-4 weeks or more... preposterous.

Well, this time I asked for the support manager... let's see what (s)he has to say regarding answers like those.
I'm waiting...

[1] re-reading this: they actually say (in German) that the problem would (more like) disappear in the near future.

Tuesday, August 18, 2009

Still no update...

this is getting boring (for you, dear subscribers/readers probably, too).
There is still no E71 update for me, and asking Nokia Care Center if waiting from Wednesday to Monday is ample time for them to synchronize their web-query and their NSU database, they choose not to answer.

One might think, that Nokia is not under pressure from Apple and Android/G1/HTC/...

Sunday, August 16, 2009

Does NSU hate me ?

I'm getting the feeling, that the Nokia Software Updater (NSU) hates me.
See what it did on August 16h, 9:34 (a couple of minutes ago):

All I wanted was to update my E71...

Friday, August 14, 2009

(No) Update on Nokia Service

So I created a ticket with Nokia Care Center for the missing E71 update for my version.

First Level just got back to me with dummy "read the web pages" instructions and how I should download the Nokia Update Software.
I told them my exact problem and wishes.

So I told them again, ... and that I was expecting a more specific answer.
To which they replied that it can take some time between a new version being reported as available on the web page and actually being available through the updater.
"Hier kann es vorkommen, dass die Information auf der Webseite aktueller ist, wie [sic] die Information die der Nokia Software Updater bekommt.
Wir bitten Sie daher, den Vorgang des Update zu einem späteren Zeitpunkt erneut zu versuchen."

("It can happen that the information on the web page is more current than the information the Nokia Software Updater is receiving. We ask you to repeat the Update at a later time.")

Are more than 48 hours enough? One should think so... alas, they are not.
Updater still does not find the new version.

And the Nokia guy didn't even bother to check or involve some back-office / 3rd level support ... Again just a standard answer...


Thursday, August 13, 2009

Nokia service (?) quality (?)

I've been waiting for a v2 or v3 update for my E71 for months now - and still am.
As others have ... and already ranted about it (rightfully so).

Problem is, that I have an operator (A1) branded handset, which come with their own product code. Nokia has to release the update specifically for each product code.
Which is OK... and necessary, since the operators should have their say with what goes onto their branded devices[1]... Fair, fair.

Still, the A1 gave Nokia the OK to release months ago... But Nokia did not release or via the updater.

Only yesterday a version higher than v1 (300.21.12) showed up.

Nokia Software Updater, however, on Windows (v1.7.3... to be sure the latest) does not find the new update:

Still wants to keep me on 100.07.76...

So... I complained about it to Nokia...
Let's wait and see...
(mostly wait I guess)

[1] not the non-branded ones

Wednesday, August 12, 2009