Friday, August 14, 2009

(No) Update on Nokia Service

So I created a ticket with Nokia Care Center for the missing E71 update for my version.

First Level just got back to me with dummy "read the web pages" instructions and how I should download the Nokia Update Software.
I told them my exact problem and wishes.

So I told them again, ... and that I was expecting a more specific answer.
To which they replied that it can take some time between a new version being reported as available on the web page and actually being available through the updater.
"Hier kann es vorkommen, dass die Information auf der Webseite aktueller ist, wie [sic] die Information die der Nokia Software Updater bekommt.
Wir bitten Sie daher, den Vorgang des Update zu einem späteren Zeitpunkt erneut zu versuchen."

("It can happen that the information on the web page is more current than the information the Nokia Software Updater is receiving. We ask you to repeat the Update at a later time.")

Are more than 48 hours enough? One should think so... alas, they are not.
Updater still does not find the new version.

And the Nokia guy didn't even bother to check or involve some back-office / 3rd level support ... Again just a standard answer...


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