Tuesday, August 29, 2006

Excellent service

The power adapter of my thinkpad gave up on me the other day; so I called IBM/lenovo support, because the thing is still under warranty; they just had a replacement part sent to me next morning... no walk-in, no hassle, nothing; just a 5min phone conversation, where the guy checked my serial number against their warranty database, double checked my problem, and told me that it would be sent and should be there (i.e. at my home) next morning.

And it really was.
Great... execllent service (hate to say this about competition, but it nevertheless feels good).

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